Host safety and support is incredibly important to us. That’s why Peerspace provides insurance custom built for short-term use so that hosts receive unprecedented protection when they invite others into their space. This coverage is automatically included on every booking made on Peerspace up to $1,000,000 in the event of injury or property damage liability. We created this policy so that hosts and guests can feel secure knowing that coverage exists in qualifying circumstances. More info.
Hosts and guests should ensure that they have their own insurance in place prior to using Peerspace.The Peerspace Customer Success team can help guests obtain short-term event insurance for their booking.
Peerspace reserves the right to charge guests for damages to space documented by the host and reported to us within 3 days of the booking. Hosts can also require a day-of security/damage deposit in the form of a check or credit card authorization that the guest would provide in person at the start of the booking. This requirement must be detailed in the Host Rules section of the listing and is not regulated by Peerspace.
For more information on other ways to cover yourself as a host, check out our Peerspace Host Insurance page and our support articles on damages and security deposits.
For more details on insurance, please review our Terms of Use.
What happens if a guest stays past the end of their booking?
Sometimes a guest's booking in your space is going so well that they decide they want to extend the length of their productive stay. Guests will be charged for overtime at time-and-a-half (150% of your hourly rate) and prorated by the half-hour.
For example, if the guest stays beyond the scheduled end time for an additional 45 minutes, a charge for time-and-a-half would be collected for 60 minutes worth of time in the space. The price premium on overtime ensures that hosts are able to pay for any needed resources or staff to stay beyond the time previously agreed upon in the booking confirmation.
For more information, head over to our explanation of the payment process. What is the cancellation and refund policy?
A guest may cancel any booking within 48 hours of the booking's confirmation by the host without further obligation as long as that cancellation is also made more than 7 days in advance of the booking start time. If a booking is made in this short-notice timeframe, or the cancellation is made more than 48 hours after it has been confirmed by the host, then the following cancellation and refund rules apply to guests. Likewise, the host will be entitled to a portion of their payout depending on when the cancellation occurs. In all cancellations, Peerspace retains our customary fees. All of this is outlined in the table as follows:
Refunds to guests will only apply when a cancellation has been made. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation.
Cleaning fees are always refunded if a guest cancels a booking and does not use the space.
Refunds to guests and payouts to hosts will be processed within 7 days of the date that the original booking was to take place. If Peerspace is able to rebook a host's space on the calendar date of the original cancellation, the new booking will replace the cancelled one and the scheduled host payout from the cancelled booking will be voided.
The cancellation and refund policy has been created to remain fair to both parties and to protect the integrity of the Peerspace marketplace. If you have any questions, please email us.
For full details on Peerspace cancellation policy, including details related to host-initiated cancellations, please familiarize yourself with Peerspace latest Terms and Conditions.