"First, the event was Saturday evening and on Friday at 11am she had the caterer delivery equipment. I emailed and told her this was not as planned and she apologized. The room could not be used on Friday because of that. We placed the delivery in the room and then on Saturday when Susan arrived she complained that area wasn't vacuumed. Again, we couldn't vacuum because she had the caterer delivery items 30 hours in advance. During the event they requested to turn on the gas for the stove which took 10 minutes. She was angry about that but the Caterer said he didn’t need gas. "