{"id":106016,"date":"2022-12-10T11:21:31","date_gmt":"2022-12-10T19:21:31","guid":{"rendered":"https:\/\/www.peerspace.com\/resources\/accepting-booking-requests\/"},"modified":"2025-02-05T23:52:42","modified_gmt":"2025-02-06T07:52:42","slug":"accepting-booking-requests","status":"publish","type":"post","link":"https:\/\/www.peerspace.com\/resources\/accepting-booking-requests\/","title":{"rendered":"Accepting Booking Requests: A Journey to Your First Five-Star Review"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">Hey host, we\u2019re glad you\u2019re here!<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">As you continue to work towards that first five-star review, it\u2019s important to understand best practices around booking requests on Peerspace. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Remember <\/span><a href=\"https:\/\/support.peerspace.com\/hc\/en-us\/articles\/115000961343-What-is-my-response-time-and-response-rate-\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">the importance of responsiveness<\/span><\/a><span style=\"font-weight: 400;\"> in landing bookings? Accepting or declining a booking request is equally as important as promptly replying to an inquiry, so be sure to do one or the other as soon as possible. If you do nothing within the first 48 hours, the request will expire. Expired bookings negatively impact your response time and visibility in search results, so steer clear of these!<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">While we hope you feel confident accepting a booking request right away, we understand that there may be additional factors you need to confirm first, especially if the booking details aren\u2019t quite right or you haven\u2019t spoken with the guest before.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">When this happens, use the following best practices to work through those final kinks and accept the booking with confidence.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Communicate early and often with pre-written message templates<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.peerspace.com\/blog\/peerspace-message-library\/\" target=\"_blank\" rel=\"noreferrer noopener\">Explore the Peerspace Message Library<\/a>: You only have 48 hours to make a decision, so time is of the essence when accepting a booking. Pre-written message templates can help you communicate both quickly <\/span><b>and<\/b><span style=\"font-weight: 400;\"> effectively. Whether you\u2019ve spoken with the guest before or not, use our Message Library as a launching pad to fuel the right conversations.<\/span><br><\/li>\n\n\n\n<li><b>Host tip: <\/b><span style=\"font-weight: 400;\">Have a template ready to send to guests when you accept their request. This personalized touch will set the stage for a successful booking and show them how much you care.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Set and exceed expectations by asking the right questions<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.peerspace.com\/blog\/questions-peerspace-host-ask\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">21 questions every host should ask:<\/span><\/a> <span style=\"font-weight: 400;\">Asking the right questions is key to setting and exceeding expectations with guests, especially if you haven\u2019t spoken with this guest before. Think about your non-negotiables and be sure to cover these upfront. If you have any lingering doubts, re-confirm details you may have already discussed. Having a paper trail in Peerspace messaging is key for both parties to have peace of mind.<\/span><br><\/li>\n\n\n\n<li><b>Host tip:<\/b><span style=\"font-weight: 400;\"> Peerspace hosts understand that if they cancel a confirmed booking, there may be <\/span><a href=\"https:\/\/support.peerspace.com\/hc\/en-us\/articles\/201745713-What-if-I-need-to-cancel-a-booking-I-confirmed-with-a-guest\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">penalties<\/span><\/a><span style=\"font-weight: 400;\">. Avoid cancellations by taking the time now to make sure this booking is the right fit. <\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Offer a custom price to add services or edit booking details<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.peerspace.com\/hc\/en-us\/articles\/211723903-How-do-I-book-a-guest-at-the-special-rate-I-ve-quoted-them-\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">Make your space the one-stop-shop<\/span><\/a><span style=\"font-weight: 400;\">: If your guest mentioned a need for A\/V equipment, security, or something else you offer on-site, use this opportunity to upsell additional services with the custom offer feature. Remember to factor in Peerspace\u2019s service fee on the final booking total. <\/span><br><\/li>\n\n\n\n<li><b>Host tip:<\/b><span style=\"font-weight: 400;\"> Booking details not quite right? Use the custom offer feature to edit the attendee count, date, time, or price of the guest\u2019s request by re-visiting the original one in your inbox.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">As you try out these tips and continue the conversation, there is one golden rule to always keep in mind. If you expect the remaining details to take more than 48 hours to confirm or you haven\u2019t heard from your guest in a while, decline the booking request until all loose ends are tied up rather than letting it expire (remember, expired bookings ding your response time!). Once details are confirmed, the guest can always submit a new one.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">While this list isn\u2019t exhaustive, adopting these best practices <\/span><b>now<\/b><span style=\"font-weight: 400;\"> will better prepare you for your hosting journey on Peerspace. Trust us, your future self will be glad to did!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As you continue to work towards that first five-star review, it\u2019s important to understand best practices around booking requests on Peerspace.<\/p>\n","protected":false},"author":1,"featured_media":106543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","footnotes":""},"categories":[1288,1285],"tags":[1298,1284,1286],"cohorts":[],"class_list":["post-106016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-beginners-guide","category-resources","tag-blog","tag-host-tips","tag-published"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Accepting Booking Requests: A Journey to Your First Five-Star Review - Peerspace<\/title>\n<meta name=\"description\" content=\"As you continue to work towards that first five-star review, it\u2019s important to understand best practices around booking requests on Peerspace.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accepting Booking Requests: A Journey to Your First Five-Star Review - 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