{"id":106018,"date":"2021-12-11T11:21:00","date_gmt":"2021-12-11T19:21:00","guid":{"rendered":"https:\/\/www.peerspace.com\/resources\/preparing-impress-guests\/"},"modified":"2025-02-06T13:08:40","modified_gmt":"2025-02-06T21:08:40","slug":"preparing-impress-guests","status":"publish","type":"post","link":"https:\/\/www.peerspace.com\/resources\/preparing-impress-guests\/","title":{"rendered":"Preparing to Impress Guests: A Journey to Your First Five-Star Review"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">So here\u2019s the secret\u2026<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The key to a five-star booking lies in your ability to make your guest feel taken care of and welcome in your space, especially on the day of their event. And nurturing these feelings starts from the moment you press \u201caccept\u201d. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">A hospitable host goes the extra mile, even before the guest arrives. Try putting a few of these best practices into action now and you\u2019ll be well on your way to a fabulous first booking.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Coordinate finer details as the event date nears<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.peerspace.com\/hc\/en-us\/articles\/214265263-How-do-I-provide-arrival-and-wifi-instructions-to-guests-\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">Add \u201cGetting There\u201d instructions \u2014 we\u2019ll take care of the rest<\/span><\/a><span style=\"font-weight: 400;\">: This is your chance to detail those logistics that never change, like where to park and what the Wi-Fi password is. We\u2019ll automatically send this information to guests as well, so they have it handy when they need it most. You only have to do this once &#8211; take five minutes now!<\/span><\/li>\n\n\n\n<li><a href=\"https:\/\/www.peerspace.com\/blog\/peerspace-message-library\/\" target=\"_blank\" rel=\"noreferrer noopener\">Explore the Peerspace Message Library<\/a>: Send your guest a few personalized notes leading up to the event. Planning is a stressful task, so your offer to lend a hand will go a long way. <\/li>\n\n\n\n<li><b>Host tip:<\/b><span style=\"font-weight: 400;\"> Nobody likes surprises. If something isn\u2019t working properly, like the Wi-Fi or air conditioning, let the guest know in advance. This will help you both make preparations, if necessary.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Anticipate guests\u2019 needs through a day-of welcome kit<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Personalize and print an itinerary for your guest: Your guest will likely be juggling a handful of tasks the day of their booking. Having a physical guide on the ins-and-outs of your space will give your guest peace of mind and also reduce their reliance on you to answer (and re-answer) questions when they arise. A good rule of thumb? If it\u2019s worth explaining in person, it\u2019s worth writing down.<\/span><\/li>\n\n\n\n<li><b>Host tip:<\/b><span style=\"font-weight: 400;\"> What unexpected \u201cextra moment\u201d will surprise and delight this guest? Whether it\u2019s a few take-out menus from your favorite restaurant around the corner or cold drinks in the fridge, your warm welcome will be sure to make an impression. Stuck on what to do? Return to questions you asked in the beginning, such as \u201cWhy did you book our space?\u201d, and work to highlight this element the day-of.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refresh your memory on key booking policies<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.peerspace.com\/hc\/en-us\/articles\/360013399432-How-can-I-update-my-booking-\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">Be prepared to update your booking<\/span><\/a><span style=\"font-weight: 400;\">: If the size, date, time, or price of your confirmed booking changes, don\u2019t fret \u2014 and definitely don\u2019t cancel! Select the \u201cUpdate Booking\u201d option in your Inbox and enter the changes you would like to make. Once your guest approves them, the changes will be instantly applied.<\/span><\/li>\n\n\n\n<li><a href=\"https:\/\/support.peerspace.com\/hc\/en-us\/articles\/115002220303-How-do-I-charge-a-cleaning-fee-when-guests-book-my-space-\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">Spotless spaces make a difference<\/span><\/a><span style=\"font-weight: 400;\">: Guests will expect to find your space sparkling when they arrive. Your listing photos set an expectation, so be intentional to meet that expectation by cleaning in advance. Remember, basic cleaning is the host\u2019s responsibility. If you haven\u2019t set a cleaning fee yet, you may want to consider doing so.<\/span><\/li>\n\n\n\n<li><a href=\"https:\/\/support.peerspace.com\/hc\/en-us\/articles\/206210506-How-do-I-charge-overtime-and-additional-charges-\" target=\"_blank\" rel=\"noreferrer noopener\">Learn how to handle overtime and extra charges<\/a>: Overtime is a frequent inevitability, so be sure you\u2019re well-versed in how this policy works on Peerspace. Include reminders whenever possible, such as in your day-of itinerary, to clarify expectations and potential added costs. Although this can feel awkward, being upfront can help set a respectful tone.<\/li>\n\n\n\n<li><b>Host tip:<\/b><span style=\"font-weight: 400;\"> Document the space before and after the event by conducting a short walkthrough with your guest. Treat the walkthrough as part of your \u201cwelcome kit,\u201d taking the time to point out where the restrooms are while gently reminding them of any rules.<\/span><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><picture><source srcset=\"https:\/\/www.peerspace.com\/resources\/wp-content\/uploads\/support_img.avif 780w,https:\/\/www.peerspace.com\/resources\/wp-content\/uploads\/support_img-300x202.avif 300w,https:\/\/www.peerspace.com\/resources\/wp-content\/uploads\/support_img-768x517.avif 768w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" type=\"image\/avif\"><source srcset=\"https:\/\/www.peerspace.com\/resources\/wp-content\/uploads\/support_img.webp 780w,https:\/\/www.peerspace.com\/resources\/wp-content\/uploads\/support_img-300x202.webp 300w,https:\/\/www.peerspace.com\/resources\/wp-content\/uploads\/support_img-768x517.webp 768w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" type=\"image\/webp\"><img src=\"https:\/\/www.peerspace.com\/resources\/wp-content\/uploads\/support_img.jpg\" height=\"525\" width=\"780\" srcset=\"https:\/\/www.peerspace.com\/resources\/wp-content\/uploads\/support_img.jpg 780w, https:\/\/www.peerspace.com\/resources\/wp-content\/uploads\/support_img-300x202.jpg 300w, https:\/\/www.peerspace.com\/resources\/wp-content\/uploads\/support_img-768x517.jpg 768w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" class=\"wp-image-106637 sp-no-webp\" alt=\"\" loading=\"lazy\" decoding=\"async\"  > <\/picture><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">At the end of the day, operating with this proactive mindset is a great place to start with your bookings:<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><i>\u201cI think the most important thing is to be available. Issues or questions can come up that weren\u2019t anticipated and being able to address them quickly makes for a smoother booking.\u201d <\/i><\/span>&#8211; <a href=\"https:\/\/www.peerspace.com\/profiles\/57ae27fe5d76340600afe634\" target=\"_blank\" rel=\"noreferrer noopener\"><i><span style=\"font-weight: 400;\">Anne F., Power Host<\/span><\/i><\/a><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">While this list isn\u2019t exhaustive, adopting these best practices <\/span><b>now<\/b><span style=\"font-weight: 400;\"> will better prepare you for your hosting journey on Peerspace. Trust us, your future self will be glad you did! <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The key to a five-star booking lies in your ability to make your guest feel taken care of and welcome in your space, especially the day of their event. And nurturing these feelings starts the moment you press \u201caccept\u201d.<\/p>\n","protected":false},"author":1,"featured_media":106549,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","footnotes":""},"categories":[1288,1285],"tags":[1298,1284,1286],"cohorts":[],"class_list":["post-106018","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-beginners-guide","category-resources","tag-blog","tag-host-tips","tag-published"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preparing to Impress Guests: A Journey to Your First Five-Star Review - Peerspace<\/title>\n<meta name=\"description\" content=\"The key to a five-star booking lies in your ability to make your guest feel taken care of and welcome in your space, especially the day of their event. 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