Effective Date: April 25, 2022
This Privacy Notice explains how Peerspace, Inc., and each of its subsidiaries (details of which are available by clicking here), (together "Peerspace" or "we") collects, uses, protects and shares personal information. As used in this Privacy Notice, "you" refers to an individual who is a user of Peerspace's products or services including a Host or Guest, actual or prospective supplier, contractor or employee and/or member of the public who engages with us. Where you use our services, or your personal data is processed in connection with such services, and we control the purpose for which such personal data is processed, Peerspace will be the data controller of such information. From time to time, there may be more than one data controller of your information within our group where you have engaged different parts of our broader organisation to provide different or jointly delivered services.
This Privacy Notice applies:
"Personal data, Personal Information and, if the context requires, information" is any information that can be used to identify you or that we can link to you. We collect and process your personal information in order to provide you with an optimal experience possible when you interact with us. The following table describes the type of information we collect, the source of that information, our purposes for using the information, and the third parties with whom we may share the information.
|Classification of Data||Categories of Data||Source of Collection|
|User Data : Data we collect about the individuals who use our services. We associate this data with a unique ID (Host ID or Guest ID) depending on the type of user.||Name, email address, zip code, phone number (including country code), city, government ID, title, affiliated organizations such as professional or employment-related information, uploaded photos, social media handles, website URL's affiliated with the user, communications to and from users (including email and chat feature communications), identity verification information, which may include Social Security Numbers (SSNs) , or Social Insurance Numbers (SINs).||Provided by you (Users) and third parties.|
|Device and Location Data : Data we collect about the device you are using||Internet and associated network information, browser type, device type, method of sign-on, device ID information, IP address.||Devices.|
|Platform Activity Data : Information we collect about how you interact with the Peerspace Platform||Access date/time, pages viewed, searches made, messages sent, inquiries made, requests made, bookings made, reviews written, boards created, analytics data, error logs.||Users and devices.|
|Information about Spaces : Information associated with the spaces listed on our service, which may be associated with a particular individual but typically is associated with a business. We assign a Space ID to unique spaces as well as a Listing ID to unique listings.||Address (street address, city, state, province, zip, postal code, country, metropolitan area), latitude and longitude of space, time zone, venue capacity, onsite contact information, space entry instructions, Wi-Fi access instructions.||Users and third parties.|
|Booking Information : Information related to a particular Booking. We assign Booking IDs to each unique Booking.||Start/End date, start/end time, Booking details (services descriptions, event description, attendee count, prices, taxes, fees), communications regarding Booking.||Users.|
|Vendor Information: Information we collect about vendors who provide services via our Services.||Vendor email, services description, locations, contact information, website, survey responses, vendor questionnaire responses.||Vendors.|
|Survey/Feedback Information: We collect information when you fill out a form, provide feedback, or otherwise communicate with us.||Survey question responses, feedback, email correspondence.||Users.|
|Contract Information : We collect information related to the agreements signed between users.||Contracts signed, signatures (including electronic signatures), affiliate information, contract terms and other information.||Users, vendors, and third parties.|
|Sensory Information: Audio data, such as a recording of your voice when you contact us via Support||Your voice, recordings of support phone calls, calls connecting you with other users||Users.|
|Payment Data : We collect information about the means by which you submit or receive payment through our platform||Credit card information, bank account information.||Users and third parties.|
|Other Data : We collect additional information from individuals depending on how they use our Services.||Calendar information (if access is provided), Space Wi-Fi information, miscellaneous communication information, information related to Events, Bookings, Spaces, or Users (including guest lists, diet restrictions, physical restrictions, or other information).||Users, vendors and third parties.|
|User Interaction/Dispute Resolution: We collect information related to the interactions between our users and other users or third parties. Sometimes this is to facilitate communications between individuals, to resolve disputes, or for other business purposes compatible with the reason for collection.||Information provided in relation to our business purposes.||Users, vendors, and third parties.|
|Background Check Information: We may conduct background checks on various individuals as part of our efforts to ensure the safety and security of users on the site.||Information related to background checks.||Background check service providers.|
|Employment History Data: reference, background, directorship, financial probity, identity, eligibility to work, vocational suitability and criminal record checks.||Information provided in relation to a job or work placement with Peerspace.||Job application, background check service provides.|
Where we intend to use your personal data, we rely on the following legal grounds:
Performance of a contract: We may need to collect and use your personal data to enter into a contract with you or to perform a contract that you have with us. For example, this could be any form of commercial contract to which we are both a party, or if you are going to work for us, an employment contract or if you are a Host and you make Spaces available on the Platform or where you are a Guest and you make a booking on the Platform, and where we respond to your requests and provide you with services in accordance with our Peerspace Services Agreement (“PSA”) or other applicable terms of business agreed with you or with your employing organisation.
Legitimate interests: Where we consider use of your information as being (a) non-detrimental to you, (b) within your reasonable expectations, and (c) necessary for our own, or a third party’s legitimate purpose, we may use your personal data, which may include:
Compliance with a legal obligation: We may be required to process your information due to legal requirements, including employment laws, tax laws and other regulatory provisions applicable to Peerspace.
Consent: You may be asked to provide your consent in connection with certain services that we offer, for example in respect of any processing of your personal data for our marketing purposes where you or your employing organisation is not a client of Peerspace, or in respect of certain special categories of personal data such as your health or racial background for which we are legally obliged to gain your consent due to the sensitive nature of such information and the circumstances in which it is gathered or transferred. Where we are reliant upon your consent, you may withdraw this at any time by contacting us, however please note that we will no longer be able to provide you with the products or services that rely on having your consent.
Depending upon the circumstances in which we gather your personal data, we may use your information to provide you with services and information, or for any of the following purposes:
Our commercial purposes are to advance our commercial interests, including for advertising and marketing. To learn more about how your personal information is processed for marketing and advertising, please see Your Marketing and Ad Choices below.
We may not be able to do some or all of these things without your personal data.
If at any time we intend to change the purpose for which we hold your personal data, for example to offer you with a complimentary service that we may provide in the future, we will give you prior information of that new purpose, so you are aware of this.
In order to provide you our service and to fulfil our business and commercial purposes, we may disclose your personal information to the different entities and subsidiaries within Peerspace’s group for our internal administrative purposes such as billing, promoting our events and services, and providing you or your organization with services, provided in all instances that such processing is consistent with legal basis for usage of personal data above and applicable law. Information disclosed to facilitate bookings and other interactions between customers, and to enable your use of the Peerspace platform may include demographic information; financial information; government identifiers; protected classification characteristics; transaction history; internet, application, and network activity; location data; sensory (audio data); professional or employment-related information; and inferences about you.
Our Service Providers : We may share your information to our trusted third-party service providers, including but not limited to our cloud service providers, web development, analytics, and security providers, communications providers, and internal and external advisors or auditors, payment processors, dispute resolution providers, advertising providers, governmental entities, social networks, background verification providers and other users. When appropriate or required by applicable law, we will put in place appropriate contracts containing standard data protection clauses to protect that information and the rights of individuals.
Third Party Links : Links to web sites that are not operated by or for us ("Third Party Sites") and are provided solely as a convenience to you. If you use these links, you will leave our website. This Privacy Notice does not apply to Third Party Sites. We have not reviewed the Third-Party Sites, do not control and are not responsible for any of their content or their privacy policies, if any. We do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the Third-Party Sites listed on or linked to from our website, you should understand that you do so at your own risk.
Building Management and Owners: We may disclose personal information of Hosts and Guests such as booking information, and information related to compliance with applicable laws and property management agreements with landlords, management companies, and/or property owners to facilitate the Host Services. For example, Guest Booking and personal information, including Guest contact information, may be shared with the owner/management, staff, reception, or caretaker of the building, complex, or community where a Host lives and/or the listing is located, to facilitate Host Services, compliance with applicable laws, security, billing, and other services.
Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on Peerspace’s behalf. When such third parties no longer need your personal data to fulfil this service, they will dispose of such details in line with Peerspace’s procedures unless they are themselves under a legal obligation to retain information (provided that this will be in accordance with applicable data privacy laws). If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
We may share information that does not reasonably identify you or your organization as permitted by applicable law.
We retain the information we collect for no longer than is reasonably necessary to fulfil the purposes that such data was originally collected in accordance with our internal data retention policies or to comply with our legal and regulatory obligations.
A maintained copy of our retention policy is available upon request. Should you wish to review our retention policy then please contact us.
We are committed to protecting the security of any personal information you provide. We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.
All financial information you provide, such as credit card data, will generally be transferred over a Secured Socket Layer (SSL) connection (provided that it is supported or enabled on your browser). In spite of these protections, any information submitted over the Internet could be intercepted or otherwise corrupted during transmission, and we cannot guarantee the complete security of any data submitted over the Internet. Sensitive personal information is stored on servers or locations protected by procedures and technology designed to block reasonably foreseeable intrusions by unauthorized third parties. The servers are under our control at all times but may be hosted, managed or otherwise maintained by third party service providers with whom we contract. These third-party service providers have no right to use or access this data other than in performing their services for us.
All employees, officers or contractors of Peerspace and third-party providers with access to confidential information are subject to access controls and confidentiality obligations, and we require our third-party data storage providers to comply with appropriate information security industry standards.
Whilst we continually strive to ensure that our systems and controls are updated to reflect technological changes, the transmission of information via the internet is not completely secure, and as such we cannot guarantee the security of your data transmitted to our online services which is at your own risk.
If you communicate with us using non-secure web platforms, you assume the risks that such communications between us are intercepted, not received, delayed, corrupted or are received by persons other than the intended recipient.
Once we have received your information, we will take reasonable steps to use procedures and security features to try to prevent unauthorised access, modification or disclosure.
You may access and change certain information that you submitted during registration (if you have registered at the Site) at any time by providing your username and password. Please keep your password in a safe place and do not provide this information to anyone. We strongly encourage you to check the accuracy of your data regularly as we will use your e-mail, phone number, and home address to communicate with you regarding products or services that you have requested. We will not be liable for any problems or difficulties that arise as a result of your failure to keep your information up to date.
Peerspace, Inc. is located in the United States and has operational subsidiaries that are located in different jurisdictions in the world, details of which can be accessed here. Information we collect from you will be processed in the United States and other jurisdictions, and the data protection laws in the United States and those other jurisdictions may differ from the data protection laws where you reside.
Where we transfer your personal information outside of the jurisdiction where you reside, we will take all steps required by law to ensure that your privacy rights continue to be protected (for example, for data transfers outside of the UK / EEA or Australia we will enter into the appropriate data transfer agreement containing the Standard Contractual Clauses (as amended from time to time).
Under the EU and UK GDPR, we have a duty of care to ensure that your personal data is accurate and up to date. Therefore, please contact us to update or correct your information if this changes or if you believe that any information that we have collected about you is inaccurate at [email protected]
Where you have consented to our processing of certain personal data, you can at any time withdraw such consent and/or tell us not to contact you with updates and information regarding our products and services (or part of them) either at the point such information is collected (by leaving the relevant box unticked) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. Please note that where you withdraw your consent, we will no longer be able to provide you with the products or services that rely on having your consent. You can also exercise this right at any time by contacting us using the contact details at the end of this Privacy Notice. You can request:
You also have the right to object to, or request the restriction of, our use of your personal data.
If you would like to exercise any of the rights set out in this section, please contact us. We may refuse to provide access where we have legitimate reasons for doing so under applicable data privacy laws, and in exceptional circumstances may charge a fee for access if the relevant legislation allows us to do so, in which case we will provide reasons for our decision.
If you make a privacy complaint, we will respond to let you know how your complaint will be handled. We may ask you for further details, consult with other parties and keep records regarding your complaint.
The meaning of personal data in this policy for individuals located in Australia is “Information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.”
In accordance with the Australian Privacy Act, the following is a list of information we may only collect from a user who has provided express consent: information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record that is also personal data; or health information about an individual, genetic information about an individual that is not otherwise health information, biometric information that is to be used for the purpose of automated biometric verification or biometric identification or biometric templates.
We do not collect personal data unless it is necessary to carry out our activities or functions or required by law. If you do not provide us with personal data we request or would otherwise collect, we may not be able to provide our services or otherwise communicate with or engage you.
We may use or disclose personal data in circumstances expressly permitted by the Australia Privacy Act, including where:
We maintain your personal data physically and electronically in the USA. Some electronic services we use may process data in other countries, but those services are not entitled to access or use the personal data held by us except as required for delivery of the contracted service. The information that is published on our website is accessible globally.
We will respond to you regarding whether we hold any personal data relating to you and will allow access and correction barring certain limitations set out in the Australian Privacy Act including:
The Peerspace Privacy Officer will respond to complaints and inquiries related to your personal data within 30 days and will respond to any request you might make at that time or as soon as reasonably practicable after that date. If you are not satisfied by any response you receive from us, you are entitled to contact the Office of the Australian Information Commissioner.
Subject to limited exceptions under applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody and control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.
If you reside in California, you have specific rights regarding your personal information. Please see our California Consumer Privacy Notice.
We are committed to complying with the Children's Online Privacy Protection Act (COPPA). Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we receive personal information that we discover was provided by a child under the age of 18, we will promptly destroy such information. Parents are encouraged to supervise their children's online activities and consider the use of other means to provide a child-friendly online environment. Additional information is available on the Direct Marketing Association's home page at http://www.the-dma.org. If you would like to learn more about COPPA, visit the Federal Trade Commission home page at http://www.ftc.gov.
By submitting your personal information through our website, you agree to the collection and use of your personal information on the basis described above. If you do not agree, please do not provide any personal information via our website.
As technologies and information governance practices develop, and data privacy laws (and surrounding guidance) evolve, we may need to revise this Privacy Notice. You should therefore review this page regularly to ensure that you are aware of any changes to its terms.
If we decide to update our Privacy Notice, we will indicate this next to the Privacy Notice link on the front page of our Site. If there are material changes to the Privacy Notice, we will prominently post and/or communicate such changes prior to implementing them. Information collected under previous versions of our Privacy Notice will then become subject to the terms of our new Privacy Notice.
If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from us in the future, you can contact us by e-mail at [email protected]. Please note, we do not accept consumer rights requests via email.
If you have any questions or comments regarding our privacy practices, or about the manner in which we or our service providers treat your personal information, please contact Rony Chammas (Chief Product Officer) at [email protected].
Effective Date: January 1, 2020
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with certain additional privacy rights related to the personal information we collect about you. Generally, the CCPA provides you with rights to know about the personal information we collect about you and rights to have personal information we collected from you deleted in certain circumstances. Please see below to learn more about your rights under the CCPA and to learn more about our practices. Not all of your personal information is subject to the CCPA. The CCPA does not apply to personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRA). Your personal information may be subject to these other privacy laws and your personal information that we maintain may be exempt from the CCPA.
What Is Personal Information? The CCPA provides personal information rights to California residents. The CCPA defines personal information as information that "identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular" California consumer or household. Personal information does not include publicly available information or consumer information that is de-identified or aggregate consumer information.
Who Do We Share Your Personal Information With? We share personal information with other users, third party vendors or service providers you engage with on our site, and our trusted third-party service providers, including but not limited to our cloud service providers, web development, analytics, and security providers, communications providers, and internal and external advisors or auditors, payment processors, dispute resolution providers, advertising providers, governmental entities, social networks, and other users.
Rights to Have my Personal Information Deleted? You have the right to request that we delete personal information we have collected from you, subject to certain exceptions and exemptions. Absent an exception or exemption, upon receipt of your request, and after we verify your identity, we will delete and will request that our service providers delete your personal information.
How Do I Exercise My CCPA Rights? How Do I Exercise My CCPA Rights? If you are a California resident and would like to submit a CCPA request, you may submit a request via our CCPA rights portal: https://privacy.peerspace.com/consumer/index. Only you, or a person you authorize to act on your behalf may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To authorize another person to make a verifiable request on your behalf, you must provide that person with written permission clearly describing their authority to make a request on your behalf. That individual must also be able to verify their identity with us and provide us with their authority to act on your behalf. An individual to whom you have provided Power of Attorney pursuant to Sections 4000 – 4465 of the California Probate Code may also make a request on your behalf.
How Will You Verify My Identity If I Make a CCPA Request? In order to verify your identity, we will obtain certain information from you and use it to verify your identity using reasonable methods. These methods may include matching information you provided to us with information already maintained by us or through the use of a third party identity verification service. We will use the information you provide to verify your identity and to respond to your rights request and for no other purpose. We cannot respond to your request or provide you with personal information if we are not able to verify your identity or authority to make the request or confirm the personal information relates to you. You are not required to have an account with us to make a verifiable request.