Expansive Bellevue Off-Site Space with Spectacular Outdoor Patio

It was a great experience. We found this last min and the host replied and confirmed rapidly. The environment is beautiful the we are happy for the experience.

Hello, Thanks for asking for feedback. I wanted to let you know that Arnold L. was lovely to work with. Very responsive, polite and professional. He is definitely a credit to your organization. The venue is beautiful and worked well for our needs. We received several compliments for the venue selection. There are, however, a few negative issues I experienced with this rental that would cause me to consider an alternate location for our next event: PARKING & DIRECTIONS Very confusing. I was told there would be signs made to help direct guests, so I didn't make any myself. The only signs were on the residential elevator doors and they only had my name on them (not the company name or the event name). I was just the coordinator, so nobody knew who "Shannon" was. The directions I was provided with (which I forwarded to our guests), were too complex and almost everyone who attended the event (including myself) got confused and arrived late, some taking up to 45 minutes trying to find their way to the space. A solution would be to have "A" boards with signage and large lettering attached stating the name of the event (not just the coordinator's name) and directional arrows. These signs could be placed at the entry driveway, at the turn to guide guests to level P2, and then more signs to direct guests to the residential elevators. It would greatly reduce the confusion. ELEVATORS No communication was made about load-in/out and the elevators. When we arrived, we couldn't keep the elevator doors open to load in our event items. In fact, I have a huge bruise from the door closing on my head as I was trying to carry something in (I'm okay, but it did hurt!). I had to call Arnold and have him come down and lock the elevator open because we couldn't keep the door from shutting as we were loading things in. Once loaded, then we had trouble unlocking it to get it moving. At the end of the event, the Peerspace staff had already departed. I went down to the car to get a handtruck for loadout and got locked out of the elevators to get back up to the space where all of our items were waiting. Residents who were going up were unable to access Floor 3. Fortunately, I had taken a phone with me and after about 30 minutes of waiting, and several call transfers, I finally reached a woman didn't understand that I was a renting the facility and wasn't a resident of the building. She asked me if it was an "emergency" - like she was going to call 911. She finally said she'd have someone call me to help with the elevator issue but "it might take awhile". Meanwhile, my laptop and other expensive electronics were sitting upstairs in front of the elevator doors unattended on the 3rd floor. I finally found a resident who was able to access the third floor with their key card. Eventually a man called me back and when I told him that a resident had given me access, he told me that he was going to suggest that! Really? CLEANLINESS I wasn't pleased with the cleanliness of the facility when we arrived. It should have been spotless and ready for our event.The counters and tables were dirty, the garbage cans were full of garbage, the freezer was dirty, the dishwasher didn't work and the outdoor seating had to be cleaned prior to guest arriving. Having to run around and clean everything caused some setup delay. I was also not shown the garbage chute until after the event was over. It would have been nice to know beforehand. Residents were trying to get in and you should have had a prominent standing sign that said "Private Event Rental" so that we didn't have to turn them away. COMMUNICATION Some of these issues could have been addressed with better communication, in particular, the elevator problems and the directions/parking. It would also be helpful to have a direct email address or phone number for text messages in order to communicate with the venue representatives instead of having to go thru the Peerspace portal. I'm a very patient person and I don't like to complain, but I'm taking the time to point these things out so that you can make changes. If I were in your shoes, I would want to know. If you want to continue to rent out the space and have repeat clients. you'll need to resolve some of these issues. I've been an event planner at some of the most prestigious venues in Seattle and would not want my clients to have these types of problems. For the rating I am going to say that I would book again because I think you'll be open to my suggestions for improvement, but in all likelihood, unless the issues stated above were resolved, I would find an alternative venue. I'm also going to go ahead and give you a good rating (because I know ratings count and the venue is beautiful). However, if I was to be honest, the problems caused me quite a bit of distress and my boss wasn't thrilled with the fact that guests had so much difficulty. Because of the fact that we left the facility cleaner than it was when we arrived, I would also like to be reimbursed for the cleaning fees or an overall discount due to all of the problems outlined above. I would like a reply to this feedback. Please contact me via email at shannon.harney@hitechadvisors.com Shannon Harney HITECH ADVISORS

I used to live in Elements, so always loved their lounge. I was very happy to find out that I could rent it out even after not living there. For the most part the room was great and everyone appreciated it. The hard parts were entrance and cleanliness of the place. I had to keep a person down the whole time to fob the guests in, and that was very complex. I feel there should be an easier entrance for guests, that does not require a fob entry. When we went in, there was food-crumbs all over. Most of the tables and floor were dirty and again my cleaner had to wipe out everything. Also, one of the lights was not working.

Wonderful space and staff. We had a great time and will book here again.

Awesome space, great concierge team, would not hesitate to have another event there.

The host himself was great, very responsive and communicative. The space was great too. It is exactly as described though if you had as many people there as they say you can fit it would be very crowded. The only problem was that I was promised someone would be at the desk to let people in if they called up until either 7 or 8 I can't remember. I got there at 4:30 and by 5 everyone was gone. Now I know that there was a snow storm going on but I was assured that day someone would be there. I don't know if the staff person just took off or if they were only schedule to be there until 5. For that reason I can't say that I would book an event there again.

Third event hosted on-site at elementary and again it was absolutely amazing. Lots of comments from the folks who attended and great support from the folks at Elements!!

We had a great time at this venue. Arnold was very dependable, went above what was expected of his services in making signs for us and parking passes. The party went great and everyone left happy. Thanks again for the venue and excellent customer service. Danny