Quiet hours 10pm-8am.
No unauthorized guests permitted.
No smoking inside the house ($1000 fine)
No pets ($500 fine)
**House Rules**
We have created this house rules sheet to preserve the integrity of your stay and future stays while also respecting the home and neighborhood! Following these rules will greatly help us as Vacation Rental hosts by making sure the home is taken care of during your stay. We understand that people are not a “one size fits all” category, so please reach out to us with any questions or concerns in this document. COMMUNICATION IS KEY!!!!
Mi casa, tu casa! But you wouldn’t intentionally damage or mess up your home, would you? We ask that you treat our property as if it was your very own as well! Please be aware of the condition of items in the house, and if you happen to notice anything broken when you arrive, please contact us to let us know.
We also ask that you please watch noise levels at night. We love our neighbors! They’re nice, we’re nice to them, and we hope you are nice to them too! Noise ordinances for quiet time in the city/neighborhood are at 10pm, so please respect these rules.
Check-in
Check-in time is from 4:00pm -12:00am. If you have a late/delayed flight, please let us know as soon as possible and we will be happy to work with you. Early check-ins are available upon request, however please understand that we cannot make any guarantees until the day of or before. If you are granted an early check in, the additional fees are as follows:
11am check-in: $250
2pm check-in: $150
Check-out
Check-out time is 11am. Late checkouts are based on availability and an additional fee of $150/per hour. Unless otherwise authorized by us, please give us a 24-hour notice for late checkout requests or if you would like to extend your stay with us. Please keep in mind that we will try our best to accommodate these requests however we cannot make any guarantees that we will be able to honor your request. Any guest who stays after the 11am checkout time without requesting it from us previously or stays despite having their request denied will be charged an additional night’s stay and will be forced to vacate. Should we experience any cancellations or losses in our calendar arising from any check out related complications from you or any guests, you will be charged for the next booking. Prior to leaving please place a load of regular towels and beach towels to wash. This will help our cleaners get a heads start for our next guest. There are always a total of 12 TidePods for use. 10 for our guests to use if desired and 2 for this last required load. *You will not be charged for the use of the last 2 TidePods for the required wash.*
*Upon checking out, please make sure that our house looks reasonably neat- just like the way you found it. Although we pride ourselves on cleanliness, we do not expect you to scrub it clean but it must be reasonably “picked up” and furniture placed as it was at check-in.
*Make sure to collect all personal belongings. Check all closets, drawers, washer/ dryer. We are not responsible for any items left behind.
Security
When you leave the property and at night, please make sure all doors are locked and secured. Even though our home is in a safe neighborhood, we take the safety of our guests very seriously. Our security protocol includes 5 outdoor cameras and 2 sound level detection devices. The cameras are located in the following common areas: the entryway by the front door, the entryway of the garage, the entryway of the side patio door, the side patio walkway, and the backyard pool area. The sound level detection devices are located on each level of the house. One is attached to the ceiling in the kitchen area and another in the ceiling of the second floor hallway near the laundry room.
Please note: These devices are not meant to micro-manage our guests. We do not have time to monitor or watch your every move. It is solely there to monitor any suspicious activity that will trip the alarms and cause us concern. In which case, we will check on the safety of our guests immediately.
Parking
THERE ARE ONLY THREE PARKING SPACES AVAILABLE ON THE PROPERTY. The garage will fit one vehicle and comes with a free Tesla charger. You will be able to use the keypad just outside of the garage to close it, but not to open it. Sorry for any inconvenience this may cause. Our driveway will allow for 2 additional vehicles parked outside. Please DO NOT PARK on the grass, street, or on any neighbor’s property. Even though it's a duplex, please only park on the driveway facing east. We will not be responsible for any parking tickets, parking boots, or towed vehicles.
Guest Interaction
We love to meet and greet all guests when possible. However, in today’s world, we understand that most people would rather skip the pleasantries. Because of this, we offer self-check-in with a door code. Please keep in mind that we have the right to ask for ID, the credit card used for booking, or other forms of proof of identity and payment. We may also ask guests to present an ID. As long as your guests can confirm trip details, they too can reach out to us with any questions and concerns.
Guest Access
All areas of the property are for guest use unless there is a lock on it. Please do not tamper with any locks on the property unless we give our permission.
Maximum Occupancy
The maximum number of guests is 10. However, we may be willing to accommodate additional guests for a fee of $40 per night per guest if we have the proper resources available. We cannot make any guarantees that we will be able to honor your request but please reach out to us prior to booking as we view this on a case by case basis.
Unauthorized Guests
Although we do not mind if you invite a friend or 2 over to visit, please do not have extra unauthorized guests stay the night. Please do not allow extra guests to sleep at the house unless previously agreed upon when you booked the rental. All overnight guests must be listed with the booking. Any unauthorized guest will result in a direct violation of our house rules and we reserve the right to cancel the stay immediately without refund.
Parties & Events
While we are all about having a good time, WE STRICTLY PROHIBIT ANY PARTIES OR EVENTS. This is to preserve the quiet neighborhood we’re in. Keep the party for the Las Olas night scene. You can be as loud as you’d like there. Music must be kept to a non-disturbing level and any conversations should be had inside the house or on the patio, not near the street or front entrance. Please be sure that extra guests leave by 12am. We greatly appreciate your compliance on this as we do not want any issues with our neighbors or the city. Please understand that any reports or evidence of a party or organized event taking place will be an automatic forfeiture of your stay without a refund as you will be in direct violation of house rules.
Toilets
Part of being in Florida is understanding the sensitive nature of plumbing in a tropical environment. Pipes can clog easily and lots of homes are on septic systems. PLEASE DO NOT FLUSH PAPER TOWELS, TAMPONS, WIPES OF ANY SORT (NOT EVEN “FLUSHABLE” ONES), SANITARY NAPKINS, OR ANYTHING OTHER THAN TOILET PAPER.
Smoking
There is to be NO SMOKING inside the property. Smoking is allowed outside on the patio (please utilize ashtrays - do not toss butts in the patio or rocks & PLEASE CLOSE ALL DOORS) or outside of the home. Any burn marks on outdoor furniture or evidence of smoking inside the home (ie smells of smoke, ashes, burns, etc) will cause for an automatic smoke remediation fee of $1000.
Children’s Safety
Children are always welcome! After all, we have our own offspring! However, please keep your children safe. Our home is not childproofed. There is no pool barrier and we do not recommend using the jacuzzi tub for children.
Pets
We love our pets, but our furry companions are not allowed at the Zen House. This is to keep our property in tiptop shape. If we agreed not to bring our pets for every guests’ comfort & safety, we ask that you please do the same and leave them at home. Any evidence of pets will be an automatic $500 fine.
Trash
All trash is to be bagged and put in waste bins provided near the front entryway. The black bin is for all trash and the blue bin is for recycling. Please do not overfill trash in either of the bins. This can be easily avoidable by moving the bins to the street the night before/morning of trash pick up. Trash days are Wednesdays & Saturdays while recycling is Wednesday only. If you are staying on these days, you MUST bring out the trash to be collected. You will find trash bags under the kitchen sink. When the trash can is full, please remove the trash and take it to the trash bins. Please make sure all small trash cans have a bag liner before putting trash inside. Any excess trash, waste, or any other mess resulting in additional cleaning will be charged an additional cleaning fee of $300.
Inspections
While we respect the privacy of our guests, we maintain that we have the right to inspect the premises without prior notice at any time to enforce the terms of this agreement. We do this in the event that any guests are in violation of our house rules or in the event that we need to send out someone to tend to immediate home repairs. Should any guests violate any of the terms of this agreement, the reservation will be terminated immediately and no refunds will be given. The guests waive all rights to process if they fail to vacate the premises upon termination of their stay. The tenants shall vacate the premises at the expiration time and date of this agreement.
Deposit
A security deposit is required to reserve the house. The deposit is held to prevent damages/inconveniences from occurring. The deposit will be refunded in the same manner paid provided the following provisions are met:
*No damage is done to the unit or its contents
*All debris, rubbish, and trash are placed in trash cans and soiled dishes are placed in the dishwasher and cleaned. (No excessive cleaning is required.)
*No linens are missing, damaged, or excessively stained
*The Occupancy limit of the house is not exceeded at any time unless approved in writing in advance
*There are no police enforcement actions by the City or Homeowners /and there are no violations of house rules as posted in the house.
Any types of damages or inconveniences that occur like the ones listed above will be subject to additional fees.
A/C system
Our unit is controlled by Google Nest. It can be controlled directly from the device or remotely by us. Google Nest also learns as it goes! This means, based on prior usage, it may begin to assume preferences. Please keep the a/c levels at appropriate temperatures throughout your stay and keep doors and windows closed while in operation as humidity accumulation can cause freezing of units and disfunction. If you have a desired temperature that you would like the house at prior to checking in, feel free to message us and we will do our best to accommodate your preference.
Internet/Cable
There is no Cable TV, however we do have high-speed internet throughout the house and each TV is set up with the most common streaming apps. No refunds shall be given for outages, content, lack of content, or personal preference with regards to the Wifi.
Lost and Found
Oh no! You left something behind? We’ve been there! Valuable items left behind by guests will be held for the guest and every reasonable effort will be made to contact the guest for the return. After 6 months - items not claimed/retrieved, will be considered forfeited.
Fireworks
All guests agree that there will be absolutely NO USE of fireworks or any other explosives anywhere near the property.
Home Use
All guests shall use the property for legal purposes only and other use, such as but not limited to, illegal drug use, abuse of any person, harboring fugitives, etc, shall cause termination of the agreement with no refund of stay or deposits.
BBQ Grill
Any guests who plan to use our BBQ grill are welcome to do so, but please only use it if you are familiar with propane gas grills. Before & after each use, please turn on & off the propane tank by reaching under the grill and twisting the handle clockwise (open) or counterclockwise (close). Please turn on the vent fan while the grill is in use. In order to minimize a messy clean up, we ask that guests use foil and clean up the grill after use including pouring out the drip pan. We don’t want to have grease as a fire hazard. Fire extinguisher is located in the kitchen, under the sink. The grill is clean and we’d like everyone to experience it that way! Any excess cleaning will result in additional cleaning fees.
No Daily Maid Service
While linens and bath towels are included in the home, daily maid service is NOT included in your stay. We provide starters for toilet tissue, paper towels, dish soap, garbage bags, and laundry detergent. Should you need any additional items, please let us know and we will do our best to accommodate you. However, it is not a guarantee. Due to the Covid-19 Pandemic, we have been experiencing shortages of basic toiletries. We thank you for your patience and understanding in the meantime.
False Reservations
Any reservation obtained under false pretense will be subject to cancellation and forfeiture of advance payment and the guests will not be permitted to check in to the property.
Repairs and Replacements
It is the guest’s responsibility to immediately notify us of any issues that they incur during their stay so that repairs and or replacement may be promptly taken care of to the best of our ability.
We are not responsible for any occurrences over which we have no immediate control. These inconveniences may be but are not limited to, the following :
weather conditions, power outages, adverse weather or road conditions, or breakage of non-essential appliances, including, but not limited to, dishwasher, grill, pool heater, washer, and dryer.
*No rebate or discounts will be provided if there is a mechanical failure of any non-essential appliances, including but not limited to, the washer and dryer, pool heater, dishwasher, BBQ grill.
Broken items
If for any reason you break an item during your stay, please let us know immediately. We understand that accidents happen, but in order for us to fix or replace something for a future guest to enjoy, we will need to know that it is broken. We really appreciate your honesty. We take inventory of every single item in the home when it is being cleaned, including linens, appliances, towels, and decorations. If anything is missing - this will result in a fee equal to the item’s 150% replacement value.
Laundry
Feel free to use the laundry machines as needed. For your convenience, we have tide pods available for purchase at $1.92 each. Use as many as you need and we will charge you for each one used after checking out.
*We may ask for a favor to start a load of bed sheets prior to checking out. If we do, you will not be charged for the tide pods that are used for that load of sheets.
Dishes
Please load the dishwasher prior to checking out if you have used any dishes. You will find dishwasher capsules under the kitchen sink. Please run the dishwasher during your stay if needed. Please do not put plastic dishes in the dishwasher as they will melt in the heat.
Once again, we appreciate your compliance with these rules. We know this has been a mouthful. We aim to provide our guests with the best experience possible during their stay. In order to do so, we have these rules, and we really appreciate your cooperation in helping us share our beautiful home.
Thanks again and we look forward to hosting you soon!
Best Regards,
Jordan & Emily