In the context of the COVID-19 pandemic, we have implemented additional cleaning and sanitization protocols to ensure the safety and well-being of guests and staff. The cleaning process now includes specific measures to prevent the spread of the virus. Here is the house cleaning process for COVID-19:
1. Personal protective equipment (PPE): Housekeeping staff must wear appropriate PPE, including masks, gloves, and sometimes face shields or protective gowns, while cleaning guest rooms.
2. Hand hygiene: Housekeepers are required to perform thorough handwashing with soap and water or use hand sanitizers before and after cleaning each room.
3. High-touch surface cleaning: Special attention is given to high-touch surfaces, such as doorknobs, light switches, remote controls, handles, faucets, and electronic devices. These areas are disinfected using EPA-approved cleaning agents with proven effectiveness against COVID-19.
4. Linen handling: Used linens, including bed sheets, towels, and bathmats, are placed in dedicated bags and handled with care to minimize the risk of contamination.
5. Contactless service: Where possible, the house may offer contactless check-in and check-out options to reduce physical interaction between guests and staff.
6. Disposable items: Non-essential items like decorative pillows, bed runners, and reusable guest directories may be removed from the rooms to reduce potential surfaces for virus transmission.
7. Ventilation: Housekeepers ensure that the room is well-ventilated during and after cleaning to improve air circulation.
8. Cleaning frequency: Common areas and high-traffic touchpoints in the room, such as door handles and light switches, may be cleaned more frequently throughout the day.
9. Guest amenities: Individual toiletries and amenities may be provided to each guest to avoid sharing items.